At New Castle Eye Associates/Middletown Eye Care our goal is to provide quality ophthalmic care in a timely manner. We have implemented a no show and cancellation policy which enables us to better utilize available appointments for our patients in need of care. Available appointments are in high demand and your early cancellation will give another person the possibility to have access to timely ophthalmic care.

Patients who fail to show for their scheduled appointment or did not notify the office within 48 hours of their scheduled appointment time, shall be subject to a “No Show/Cancellation” fee of $25.00.
These fees are not covered by insurance and are therefore the sole responsibility of the patient.
This “no-show charge” is due at time of rescheduling your appointment.

As a courtesy, and to help patients remember their scheduled appointments, we send text message and email reminders 7 days, 2 days, and 2 hours in advance of the appointment time. If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients who are waiting for an appointment.

How to Cancel Your Appointment

To cancel or reschedule appointments please call the office directly. If you have any problems getting through, you can leave a message with your name, date of birth, appointment date and cancellation reason or request for rescheduling.